At MSK, we make every effort to provide a safe and welcoming environment for our patients and visitors.
For adult patients, visitors must be at least 12 years old. For pediatric patients, visitors can be as young as 8 years old.
Please remember that kindness matters. MSK is a place for healing. There is zero tolerance for any disrespectful behavior. Thank you in advance for your understanding.
You must wear a mask:
In the following areas:
- All inpatient (hospital) rooms.
- Rooms and bays (treatment beds) in surgical, radiology, and radiation oncology treatment areas at Memorial Hospital (1275 York Avenue).
- Our Urgent Care Center, Clinical Decision Unit, and Symptom Care Clinics.
- Some areas of our Pediatric Ambulatory Care Center.
- If you were instructed by your healthcare provider to wear a mask
- If you are directed by staff based on your symptoms
You may choose to wear a mask in:
- Public areas, such as hallways, elevators, lobbies, and the cafeteria.
- Our outpatient locations, except for Symptom Care Clinics.
You can ask your provider to wear a mask at any time. Masks are available at our building entrances. You must wear the mask we give you.
Screening for COVID-19
When visitors arrive at MSK, they will be screened for symptoms of COVID-19. Visitors will not be allowed to enter MSK if they are experiencing any of the following symptoms:
- Breathing problems (such as shortness of breath or chest tightness)
- Muscle or body aches
- Fever above 100.4 °F (38 °C) or chills
- New loss of your sense of taste or smell
Additionally, people who have tested positive for COVID-19 are not allowed to visit MSK until they are symptom-free and it has been at least 10 days since their initial positive test.
Visitors to Memorial Hospital (Inpatient and Outpatient)
- Visitors to Memorial Hospital should enter and check in at the main entrance at 1275 York Avenue.
- All visitors must show photo identification to register for a visitor pass.
Visitors to Inpatients
- Visiting hours for the inpatient hospital units, including the inpatient unit at the David H. Koch Center for Cancer Care, are from 8 a.m. to 8 p.m. An inpatient can have up to 4 registered visitors per day, but only 2 visitors can be with the patient at a time.
- Visiting hours for the Intensive Care Unit (ICU) at Memorial Hospital are from 11 a.m. to 6 p.m. A patient in the ICU can have up to 4 registered visitors per day, but only 2 visitors can be with the patient at a time.
Visitors to Outpatients
- Patients who have a healthcare provider appointment, bloodwork, infusion such as chemotherapy, radiation therapy, or radiology tests such as MRI, CT, PET scans, X-Rays, and nuclear medicine can have up to 2 visitors with them.
- Patients at the Symptom Care Clinics (SCCs), Urgent Care Center (UCC), and Clinical Decision Unit (CDU) can have 1 visitor.
Visitors to Surgery and Procedure Patients
- Patients having a surgical, interventional radiology, or endoscopy procedure can have up to 2 visitors per day, but only 1 visitor can be with the patient at a time in the presurgical and recovery room areas. Visitors can wait in the lobby or cafeteria during the procedure and while 1 visitor is with the patient in the presurgical or recovery room area.
- Patients staying overnight as part of the Ambulatory Extended Recovery Program at Josie Robertson Surgery Center can have 1 visitor stay overnight with them.
- Visiting hours for the Intensive Care Unit (ICU) at Memorial Hospital are from 11 a.m. to 6 p.m. A patient in the ICU can have up to 4 registered visitors per day. Up to 2 visitors can be with the patient at a time.
Visitors to Pediatric Patients
- Pediatric inpatients can have 1 caregiver with them around the clock. Up to 3 additional visitors, age 8 or older, are permitted during visiting hours (for a total of up to 3 visitors at the bedside a time). Visiting hours are 8 a.m. to 8 p.m.
- Pediatric inpatient caregivers can switch during visiting hours. Please talk to your care team before switching caregivers to ensure a smooth transition.
- Two caregivers are permitted to attend Pediatric Ambulatory Care Center (PACC) appointments.
Updated May 8, 2023